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Companies also monitor us, especially if we are employees. If you work at a computer, your boss can monitor keyboard activity to see how active you are. Most companies have a policy regarding computer usage. In order to enforce these policies, companies may monitor employee's email or Internet usage. |
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Call centre workers particularly are subject to a high degree of surveillance. Calls are usually monitored for training purposes and so that there is a record of what was said in case of any dispute. A computer can monitor how many calls each worker has dealt with and how many breaks each person has taken. This can be used to provide a list of the most productive workers in a given period. |
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